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FAQs
Orders & Shipping:
Garden Barn Direct (gardenbarndirect.co.uk) is an online retail store serving customers throughout the United Kingdom.
Our business address is:
Unit 7, Latheron Lane
Ullapool IV26 2XB
United Kingdom
We currently deliver to addresses within the United Kingdom only.
We do not currently offer international delivery.
Orders normally take 1–2 business days to process.
After dispatch, Standard Delivery is estimated at 3–5 business days.
Therefore, the typical overall timeframe is approximately 4–7 business days from the date your order is placed, although delivery times can occasionally vary.
We currently offer Free Standard Shipping on orders delivered within the United Kingdom.
If any additional delivery option or charge is available, it will be clearly displayed at checkout before you complete your purchase.
Returns & Cancellations:
Once an eligible return has been received and inspected, approved refunds are normally processed within 5–10 business days.
The time required for the funds to appear in your account can vary depending on your bank or payment provider.
Refunds are normally issued to the original payment method.
No. We do not charge standard restocking fees or hidden repackaging charges.
However, returned products must meet the applicable return conditions outlined in our Refund & Returns Policy.
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information.
If the tracking information does not resolve the issue, contact our customer support team. We will investigate the delivery with the relevant courier where necessary.
Please check your delivery details carefully before completing your order.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be resent.
Please contact us as soon as possible if you realise that your delivery information is incorrect.
Payments:
We currently accept Visa, Mastercard, American Express, Apple Pay and Google Pay for secure and easy checkout. Payments are processed securely by Stripe.
Have a question
If you have an issue or question, please contact our customer support team by email at contact@gardenbarndirect.co.uk or by phone on +44 7537 135028.
Once your returned item has been received and inspected, approved refunds are normally processed within 5–10 business days.